Error Message: There Was An Issue With Your Card, Please Contact Your Bank.

Modified on Tue, 31 Aug, 2021 at 10:28 AM


Please refer to the possible issues below:


Restricted card 

          The transaction was declined as the credit/debit card has a few restrictions. Kindly use an alternate credit/debit card for your transaction, or contact their bank.


Transaction not permitted to cardholder 

          The transaction was declined as the credit/debit card cannot be used for this type of transaction. Kindly use an alternate credit/debit card for your transaction, or contact their bank.


Refer to Card Issuer 

          This indicates an error or problem with the credit/debit card. It could also be related to the card holder's bank account. Kindly find a few issues below that could generate this response:

Suspected Fraud

Insufficient Funds

Stolen Card

Expired Card

Invalid CVN

Daily limit exceeded

Minimum monthly payment not made
Duplicate transaction suspected

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