FAQ

Product Is Out Of Stock.
We implore you to try again later as the product you are interested in is currently out of stock at the moment. Apologies for any inconvenience this may...
Tue, 2 Nov, 2021 at 7:12 AM
Would Like To Revert An Already Fulfilled Purchase.
Please be informed that all successfully fulfilled transactions are irreversible. Consequently, you would not be refunded for such transactions.
Tue, 2 Nov, 2021 at 7:16 AM
How To Redeem A Digital Voucher.
After purchase on the platform, a message will be sent via mail which contains your voucher pin. Kindly input this pin on the platform where applicable ...
Tue, 2 Nov, 2021 at 7:18 AM
Error Message Received After Inputting My Details To Make Purchase.
Kindly contact feedback@carry1st.com with detailed information regarding the error experienced while making a purchase.
Tue, 2 Nov, 2021 at 7:19 AM
Wrong Voucher Purchased.
Please be informed we do not accept refunds or exchanges on digital orders.  Once the order has been paid for and you have received the order confirmati...
Tue, 2 Nov, 2021 at 7:25 AM
What Is The Benefit Of The Reward In The Shop?
The is an upcoming feature. You’ll be able to earn points and use them to buy goodies on the Carry1st Shop.
Tue, 2 Nov, 2021 at 7:33 AM
Unable To Sign Into My Game.
Kindly clear your data and cache from Google Play services or the game you have trouble with.
Tue, 2 Nov, 2021 at 7:37 AM
Can I Buy Digital Product For A Loved One From Another Country?
The Carry1st Shop has made transactions so seamless that you can purchase any of our digital products for anyone from another country with the following ins...
Wed, 3 Nov, 2021 at 6:48 AM
How To Make A Purchase Using The Cryptocurrency Method.
Please refer to the steps below: Select the digital goods you will like to purchase Select Cryptocurrency as your mode of payment  Enter the payment ...
Wed, 3 Nov, 2021 at 6:54 AM
Why Do I Have A Blank Page When I Open The Shop?
Web browsers store a large amount of information as you browse the internet. Kindly clear the cache on your device.  It is also very important to have eno...
Wed, 3 Nov, 2021 at 6:56 AM