FAQ

Error Message: There are not enough funds in the associated account to complete this payment.
Please refer to the possible issues below: You currently do not have the sufficient amount required in your account to fund your transaction. Kindly...
Tue, 2 Nov, 2021 at 7:14 AM
How To Make A Purchase Using 1ForYou Voucher.
Please refer to the steps below: Select the digital goods you will like to purchase Choose the 1ForYou payment method Enter payment details by i...
Wed, 15 Sep, 2021 at 7:16 AM
How To Make A Purchase Using Instant EFT.
Please refer to the steps below: Select the digital goods you will like to purchase Choose the Instant EFT payment method Enter the payment detai...
Wed, 15 Sep, 2021 at 7:18 AM
How To Use The Cart Option For Multiple Purchases.
Please refer to the steps below: Firstly select a digital goods. Click the "Add To Cart" below the payment /checkout now icon. Repeat t...
Wed, 15 Sep, 2021 at 7:23 AM
How To Create An Account On The Carry1st Shop.
Please refer to the steps below: Click on the PROFILE icon Select Create An Account Proceed to select your preferred login option (Google, Facebo...
Wed, 15 Sep, 2021 at 7:37 AM
How Many Products Can I Purchase?
Please be informed you can only purchase a maximum of 10 items at time per day for each product.
Thu, 16 Sep, 2021 at 2:19 PM
Can I Make Changes To My Transaction?
Please be informed all completed and fulfilled transactions are irreversible/non-refundable.  
Tue, 2 Nov, 2021 at 7:13 AM
Lesser Quantity of Electricity Units Received After Purchase
Please refer to the possible issues below: You most likely have a pending debit on your meter and the debt has been deducted from the units purchased. ;...
Thu, 16 Sep, 2021 at 2:26 PM
How To Make Payment Using The PayPal Method?
Please refer to the steps below: Select the digital goods you will like to purchase Select the PayPal option as your mode of payment  Enter the p...
Tue, 2 Nov, 2021 at 7:13 AM
I Was Charged An Additional Service Fee During A Purchase
Please be informed that Carry1st is not liable for additional charges on the platform during and after purchase. Kindly contact your financial service p...
Tue, 2 Nov, 2021 at 7:10 AM